Grade & Salary: Grade E £21,732 - £23,790

Hours: 37 hours per week

Location: Cobalt Business Exchange


(12 months fixed term contract with the possibility of extending subject to funding)

The person

As a Victims First Coordinator you will be the first point of contact and your role will be to ensure victims are updated and supported throughout the process. You will assess the needs of individuals and tailor support packages which identify with the specific needs of each case.

You will build local knowledge of what services are available and we will look for you

to proactively identify any gaps in service to inform future provision.

Your role will also be to work with the victim and offender to deliver effective Restorative Justice interventions where appropriate.

In order to keep the victim at the heart of this service it is essential that you:

• have a passion for delivering the highest standards of customer care and service

• take personal responsibility and show resilience when dealing with difficult circumstances

• have excellent communication skills, in particular, empathic listening

• demonstrate the ability to effectively engage with a range of individuals and groups in multi-   agency environment

• can demonstrate initiative and innovative solutions to ensure victim satisfaction

• are confident in the use of systems to allow you to maintain accurate records in line with the victims hub framework

Please refer to the Role Definition for further information: Role Definition.pdf

Vetting level: Management Vetting

Closing date: 21st September 2016

Vacancy Contact:

For further information regarding the above post please contact Louise Price (Victims First Manager) or Rachel Hardman (T/Victims First Supervisor) on Tel. 0191 2219879