Applications and System Engineer - JRN 20752
 

***This is a career graded position: Grade F (£26,726) to Grade H (£37,134)***

Ever wondered what it’s like working behind the scenes for one of the UK’s largest Police Forces? Here at Northumbria Police, we are extremely excited to be able to offer an amazing opportunity to come and join us, in our Digital Policing department.

Agile working patterns apply to this position where informal agile working arrangements will be available as agreed with the vacancy manager and in line with the requirements of the role.

What do I need?

  • Experience working in a technical support role at 1st and 2nd line.
  • Experience supporting and administering Microsoft 365 collaboration tools, such as Office, SharePoint, Teams, Skype, Outlook, Sway, OneDrive, Power Apps, and Power Automate).
  • Experience planning and managing your own workload.
  • A demonstrable passion for service management, alongside a “can do” attitude.
  • Experience liaising with and managing suppliers.
  • The ability to communicate technical matters, to technical and non-technical stakeholders, delivered verbally and in written form.
  • Experience supporting and implementing commercial off the shelf (CoTS) and bespoke applications.
  • Experience working with Microsoft Operating Systems (desktop and server), however experience with Linux would be beneficial.

The Role:

We are looking for a dynamic Applications and System Engineer to join the Digital Application Services Team. This role plays a key part of our Service Delivery function, providing an outstanding level of 2nd line technical support and customer service to our officers, staff and volunteers.

The successful candidate will join an existing team, proactively managing a large and diverse portfolio of commercial and police specific applications and systems (including Microsoft 365).

As Northumbria Police is a 24/7 x 365 organisation, there may be a requirement to participate in an out of hours callout rota.

What will I be doing?

  • You will provide outstanding customer service and 2nd line technical support to our #TeamNP colleagues, ensuring incidents and requests are managed effectively, in line with agreed Service Level Agreements (SLAs).
  • You will actively build and maintain relationships with colleagues across Digital Policing, working as one team to resolve issues and restore service at the earliest possible opportunity.
  • You will liaise with 3rd party suppliers and partners to ensure digital applications and systems remain fit for purpose, up to date, secure, reliable, and available; ultimately supporting our purpose, vision, and values.
  • You will proactively manage your own workload, including your future work schedule, while maintaining an active focus on operational priorities and respond to meet the needs of the Force.
  • You will produce and maintain quality support and technical documentation, including updating records within the Service Portfolio and Configuration Management Database.

For further information please see the role profile

Vacancy Contact

Interested to learn more? To discuss the position in more detail please contact Gemma Taylor, Digital Application Services Manager by email at gemma.taylor@northumbria.police.uk.

Terms and Conditions

Vetting Level - Recruitment Vetting (RV)

Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed.  A job offer will be dependent upon vetting clearance, medical information and references.

Benefits

In return for your dedication and experience, we offer 24 days’ leave, excluding bank holidays, increasing to 29 days for 5 years+ service.  We support our people inside and out of work – offering a very competitive pension scheme, and discounts on shopping and eating out thanks to the Blue Light Card. Also, to take care of your physical and mental well-being, we’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service and access to gyms in some stations.

Diversity, Equality and Inclusion

At Northumbria Police we are all different and that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced and how we think. We protect and serve everyone and therefore believe in including everyone. We welcome applications from suitably qualified people from all areas of the community as appointments are based solely on merit.

Important Information

Northumbria Police are currently undertaking a role and reward project in respect of all police staff posts.

All staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.

If you have any queries with regard to the application process please contact the Talent Acquisition Team by email at careers@northumbria.pnn.police.uk

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Vacancy Type
Police Staff
Rank/Grade
Career Graded Post
Area Command/Department
Digital Policing
Location
Forcewide
Hours
Full Time
Salary Range
N/A
 

***This is a career graded position: Grade F (£26,726) to Grade H (£37,134)***

Ever wondered what it’s like working behind the scenes for one of the UK’s largest Police Forces? Here at Northumbria Police, we are extremely excited to be able to offer an amazing opportunity to come and join us, in our Digital Policing department.

Agile working patterns apply to this position where informal agile working arrangements will be available as agreed with the vacancy manager and in line with the requirements of the role.

What do I need?

  • Experience working in a technical support role at 1st and 2nd line.
  • Experience supporting and administering Microsoft 365 collaboration tools, such as Office, SharePoint, Teams, Skype, Outlook, Sway, OneDrive, Power Apps, and Power Automate).
  • Experience planning and managing your own workload.
  • A demonstrable passion for service management, alongside a “can do” attitude.
  • Experience liaising with and managing suppliers.
  • The ability to communicate technical matters, to technical and non-technical stakeholders, delivered verbally and in written form.
  • Experience supporting and implementing commercial off the shelf (CoTS) and bespoke applications.
  • Experience working with Microsoft Operating Systems (desktop and server), however experience with Linux would be beneficial.

The Role:

We are looking for a dynamic Applications and System Engineer to join the Digital Application Services Team. This role plays a key part of our Service Delivery function, providing an outstanding level of 2nd line technical support and customer service to our officers, staff and volunteers.

The successful candidate will join an existing team, proactively managing a large and diverse portfolio of commercial and police specific applications and systems (including Microsoft 365).

As Northumbria Police is a 24/7 x 365 organisation, there may be a requirement to participate in an out of hours callout rota.

What will I be doing?

  • You will provide outstanding customer service and 2nd line technical support to our #TeamNP colleagues, ensuring incidents and requests are managed effectively, in line with agreed Service Level Agreements (SLAs).
  • You will actively build and maintain relationships with colleagues across Digital Policing, working as one team to resolve issues and restore service at the earliest possible opportunity.
  • You will liaise with 3rd party suppliers and partners to ensure digital applications and systems remain fit for purpose, up to date, secure, reliable, and available; ultimately supporting our purpose, vision, and values.
  • You will proactively manage your own workload, including your future work schedule, while maintaining an active focus on operational priorities and respond to meet the needs of the Force.
  • You will produce and maintain quality support and technical documentation, including updating records within the Service Portfolio and Configuration Management Database.

For further information please see the role profile

Vacancy Contact

Interested to learn more? To discuss the position in more detail please contact Gemma Taylor, Digital Application Services Manager by email at gemma.taylor@northumbria.police.uk.

Terms and Conditions

Vetting Level - Recruitment Vetting (RV)

Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed.  A job offer will be dependent upon vetting clearance, medical information and references.

Benefits

In return for your dedication and experience, we offer 24 days’ leave, excluding bank holidays, increasing to 29 days for 5 years+ service.  We support our people inside and out of work – offering a very competitive pension scheme, and discounts on shopping and eating out thanks to the Blue Light Card. Also, to take care of your physical and mental well-being, we’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service and access to gyms in some stations.

Diversity, Equality and Inclusion

At Northumbria Police we are all different and that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced and how we think. We protect and serve everyone and therefore believe in including everyone. We welcome applications from suitably qualified people from all areas of the community as appointments are based solely on merit.

Important Information

Northumbria Police are currently undertaking a role and reward project in respect of all police staff posts.

All staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.

If you have any queries with regard to the application process please contact the Talent Acquisition Team by email at careers@northumbria.pnn.police.uk

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.