Team Leader- Customer Service Centre - 20425
 

Grade and Salary: G, £26,769 to £29,307
Location: Ponteland, Northumberland
JRN:  20425

As Team Leader in our newly created Customer Service Centre your team will be the first person our customer speaks to and their engagement with them will define the service they receive. You will lead your team to make a difference by being:

·         Passionate about delivering an outstanding customer service.

·         Committed to getting things right for our customer.

·         Dedicated to providing an effective, professional and ethical service to everyone who contacts us.

The creation of our dedicated Customer Service Centre is one of the ways we will continue to provide a professional service to customers who contact us by resolving all queries at first contact.  You will develop your team to ensure they have an in-depth knowledge of a number of processes and will empower them to use their judgement to apply the correct approach to resolve queries.

About the role:

·         Salary £26,773- £29,307.

·         Monday to Friday 8am – 5pm.

·         Based at Northern Communications Centre, Ponteland.

·         Lead an exciting new team where Customer Service is always outstanding.

·         Create a culture of continuous service improvement.

·         Training and investment to develop your skills and knowledge.

 

Lead the team

 

To lead this team you will need to motivate your staff to consistently deliver outstanding customer service through engagement, support and development. You will be driven by a desire to continuously improve the customer’s experience and will be able to identify and deliver service improvements to achieve this. 

 

As this is a newly created team you will play a fundamental role in shaping the team’s culture and outlook. You will be responsible for setting up processes, evaluating their success and managing the overall performance of the team. You will empower your team to think creatively to resolve queries. This is a crucial role and you will set the standard for delivering outstanding customer service.

 

 

If you are customer focused, have the ability to engage with people from all backgrounds, and are committed to leading a team to deliver outstanding service then you will love this role. 

 

To find out more about what it feels like to be part of #Team NP visit our careers site here and find out what our staff and officers have to say.

 

For more information on the role please see the role definition: Customer Service Team Leader RD.pdf


Vetting level:  Recruitment Vetting (RV) Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. 


A job offer will be dependent upon vetting clearance, medical information and references. 


Vacancy Contact:

For further information regarding this position please contact: Rachael Walters, Communications Team Leader on 07590013383..

FAO Internal staff only: This vacancy has been advertised to all staff including those with priority status and therefore applications will be considered in the order outlined in the Redeployment Procedure.

Northumbria Police fully supports a policy of equal opportunities and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

Vacancy Type
Police Staff
Rank/Grade
Grade G
Location
Northumberland
Hours
Full Time
Salary Range
No Salary Detailed
Vacancy Description
 

Grade and Salary: G, £26,769 to £29,307
Location: Ponteland, Northumberland
JRN:  20425

As Team Leader in our newly created Customer Service Centre your team will be the first person our customer speaks to and their engagement with them will define the service they receive. You will lead your team to make a difference by being:

·         Passionate about delivering an outstanding customer service.

·         Committed to getting things right for our customer.

·         Dedicated to providing an effective, professional and ethical service to everyone who contacts us.

The creation of our dedicated Customer Service Centre is one of the ways we will continue to provide a professional service to customers who contact us by resolving all queries at first contact.  You will develop your team to ensure they have an in-depth knowledge of a number of processes and will empower them to use their judgement to apply the correct approach to resolve queries.

About the role:

·         Salary £26,773- £29,307.

·         Monday to Friday 8am – 5pm.

·         Based at Northern Communications Centre, Ponteland.

·         Lead an exciting new team where Customer Service is always outstanding.

·         Create a culture of continuous service improvement.

·         Training and investment to develop your skills and knowledge.

 

Lead the team

 

To lead this team you will need to motivate your staff to consistently deliver outstanding customer service through engagement, support and development. You will be driven by a desire to continuously improve the customer’s experience and will be able to identify and deliver service improvements to achieve this. 

 

As this is a newly created team you will play a fundamental role in shaping the team’s culture and outlook. You will be responsible for setting up processes, evaluating their success and managing the overall performance of the team. You will empower your team to think creatively to resolve queries. This is a crucial role and you will set the standard for delivering outstanding customer service.

 

 

If you are customer focused, have the ability to engage with people from all backgrounds, and are committed to leading a team to deliver outstanding service then you will love this role. 

 

To find out more about what it feels like to be part of #Team NP visit our careers site here and find out what our staff and officers have to say.

 

For more information on the role please see the role definition: Customer Service Team Leader RD.pdf


Vetting level:  Recruitment Vetting (RV) Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. 


A job offer will be dependent upon vetting clearance, medical information and references. 


Vacancy Contact:

For further information regarding this position please contact: Rachael Walters, Communications Team Leader on 07590013383..

FAO Internal staff only: This vacancy has been advertised to all staff including those with priority status and therefore applications will be considered in the order outlined in the Redeployment Procedure.

Northumbria Police fully supports a policy of equal opportunities and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.