The person

As a Victims First Coordinator you will be the first point of contact and your role will be to ensure victims are updated and supported throughout the process. You will assess the needs of individuals and tailor support packages which identify with the specific needs of each case.

You will build local knowledge of what services are available and we will look for you to proactively identify any gaps in service to inform future provision.

In order to keep the victim at the heart of this service it is essential that you:

- Have a passion for delivering the highest standards of customer care and service

- Take personal responsibility and show resilience when dealing with difficult circumstances

- Have excellent communication skills, in particular, empathic listening

- Demonstrate the ability to effectively engage with a range of individuals and groups in multi-agency environment

- Can demonstrate initiative and innovative solutions to ensure victim satisfaction

- Are confident in the use of systems to allow you to maintain accurate records in line with the victims hub framework

Please refer to the Role Definition for further information: Victims First Coordinator - Role Definition.pdf

Vetting

Recruitment Vetting (RV) - You must have been a resident in the UK for 3 years prior to applying to be eligible.

Vacancy Contact

For further information please contact Jemma Barker, Victims First Unit Supervisor, on 0191 2219875.