Victims First Northumbria – Coordinator
 

Organisation: Victims First 
Grade and Salary:
D, £19,770 to £21,621
Location:
Cobalt Business Park

3 Positions available


The person


As a Victims First Coordinator you will be the first point of contact and your role will be to ensure victims are updated and supported throughout the process. You will assess the needs of individuals and tailor support packages which identify with the specific needs of each case.


You will build local knowledge of what services are available and we will look for you to proactively identify any gaps in service to inform future provision.


In order to keep the victim at the heart of this service it is essential that you:

       Have a passion for delivering the highest standards of customer care and

       Service

       Take personal responsibility and show resilience when dealing with difficult circumstances

       Have excellent communication skills, in particular, empathic listening

       Demonstrate the ability to effectively engage with a range of individuals and groups in multi-agency environment

       Can demonstrate initiative and innovative solutions to ensure victim satisfaction

       Are confident in the use of systems to allow you to maintain accurate records in line with the victims hub framework


Please refer to the Role Definition for further information:
Victims First Coordinator - Role Definition.pdf

Vetting

Recruitment Vetting (RV) - You must have been resident in the UK for 3 years prior to applying to be eligible.

Vacancy Contact

For further information please contact Jemma Barker, Victims First Unit Supervisor, on 0191 2219875.

Rank/Grade
Grade D
Location
North Tyneside
Hours
Full Time
 

Organisation: Victims First 
Grade and Salary:
D, £19,770 to £21,621
Location:
Cobalt Business Park

3 Positions available


The person


As a Victims First Coordinator you will be the first point of contact and your role will be to ensure victims are updated and supported throughout the process. You will assess the needs of individuals and tailor support packages which identify with the specific needs of each case.


You will build local knowledge of what services are available and we will look for you to proactively identify any gaps in service to inform future provision.


In order to keep the victim at the heart of this service it is essential that you:

       Have a passion for delivering the highest standards of customer care and

       Service

       Take personal responsibility and show resilience when dealing with difficult circumstances

       Have excellent communication skills, in particular, empathic listening

       Demonstrate the ability to effectively engage with a range of individuals and groups in multi-agency environment

       Can demonstrate initiative and innovative solutions to ensure victim satisfaction

       Are confident in the use of systems to allow you to maintain accurate records in line with the victims hub framework


Please refer to the Role Definition for further information:
Victims First Coordinator - Role Definition.pdf

Vetting

Recruitment Vetting (RV) - You must have been resident in the UK for 3 years prior to applying to be eligible.

Vacancy Contact

For further information please contact Jemma Barker, Victims First Unit Supervisor, on 0191 2219875.