Location: Base location as required within the Force area, including Home Working
Grade I (£37,134 to £40,662) plus on-call allowance (see details below).
The role:
Are you a motivated, dynamic and enthusiastic IT/Digital technical professional looking for your next challenge? Would you like to play a crucial role in Digital Policing, supporting our #TeamNP colleagues to deliver an outstanding policing service?
We are looking for Senior Applications and System Engineer to join the Digital Application Services Team. This is a key role in the management of the application portfolio, which supports the design, delivery and implementation of a large and diverse range of commercial and police specific applications and systems.
The successful candidate will join an existing team, supporting the team manager to design, implement and embed new ways of working.
In return for your dedication and experience, we offer 23 days’ leave, excluding bank holidays, increasing to 28 days for 5 years+ service. We support our people inside and out of work – offering a very competitive pension scheme, childcare vouchers, and discounts on shopping and eating out thanks to the Blue Light Card. And to take care of your physical and mental well-being, we’ve invested in trained mental health first aiders on-site, an employee advice service and access to gyms in some stations.
What will I be doing?
You will support the Digital Application Services Manager in designing and implementing standardised working practices across both operations and lifecycle activities.
You will actively build and maintain relationships with colleagues across the wider Digital Policing Department, leading by example and working as one team to resolve issues and restore service at the earliest possible opportunity.
You will provide outstanding customer service, alongside 2nd and 3rd line technical support to our #TeamNP colleagues, ensuring incidents and requests are managed effectively, in line with agreed Service Level Agreements (SLAs). You will identify and drive improvements to provide the best possible service.
You will liaise with 3rd party suppliers and partners to ensure digital applications and systems remain fit for purpose, up to date, secure, reliable, and ultimately available.
You will proactively plan, forecast and manage demand, while maintaining an active focus on operational priorities and responding to meet the needs of the Force.
You will develop, support and motivate team members, demonstrating an excellent leadership style and approach embodying the Force’s core values.
What do I need?
• Educated to degree level or equivalent relevant industry experience.
• Experience working in a technical support role at 2nd and 3rd line.
• Experience of developing, supporting and motivating staff.
• Experience designing and implementing standardised working practices.
• Demonstrable passion for service management, alongside a “can do” attitude.
• Outstanding customer service skills.
• Experience liaising with and managing suppliers.
• The ability to communicate technical matters, to technical and non-technical stakeholders, delivered verbally and in written form.
• Experience implementing, supporting and maintaining commercial and bespoke applications.
• Experience supporting and administering Microsoft 365 collaboration tools, such as Office, SharePoint, Teams, Skype, Outlook, Sway, OneDrive, Power Apps, and Power Automate.
• Experience working with Microsoft Operating Systems (desktop and server), experience with Linux would be beneficial.
As Northumbria Police is a 24/7 x 365 organisation, there may be a requirement to participate in an out of hours callout rota.
Vetting: Recruitment vetting (RV)
You must have been resident in the UK for a period of 3 years prior to your application to be eligible. A job offer will be dependent upon vetting clearance, and references.
Northumbria Police are currently undertaking a role and reward project
in respect of all police staff posts. For further information please contact
the Talent Acquisition Team
If you have any queries with regard to the application process please contact the People Acquisition Team using the following email address careers@northumbria.pnn.police.uk
All
staff including those appointed on fixed term contracts must successfully
complete their probationary period before they are eligible to apply for a
Northumbria Police vacancy.
Vacancy Contact:
For further information regarding the above post, please contact James Crawford, Service Delivery Manager by email at james.crawford@northumbria.police.uk.
Northumbria Police fully supports a policy of equal opportunities and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Appointments are based on merit alone.