Implementation Support Assistant – JRN: 20847
 

Location: Forth Banks Police Station, Central Newcastle (team are currently working from home)

This role is Fixed Term (18 months)

The role:

An exciting opportunity has arisen for 2 Implementation Support Assistants to join us at Northumbria Police, working on one of the biggest programmes of ICT change currently being undertaken in the North East.

At Northumbria Police, we are in the process of replacing our Police Operational System as we work towards delivering outstanding and innovative police services in the future.

We have had our old system for over 35 years and now we are embarking on an exciting journey, bringing in 2 new systems which will support the Force to deliver outstanding police services in the future.

We are looking for highly motivated individuals that are keen to be involved with / learn more about working on a large scale project to join us and support us on this journey. 

In return for your dedication and experience, we offer 23 days’ leave, excluding bank holidays, increasing to 28 days for 5 years+ service.  We support our people inside and out of work – offering a very competitive pension scheme, childcare vouchers, and discounts on shopping and eating out thanks to the Blue Light Card. And to take care of your physical and mental well-being, we’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service and access to gyms in some stations.  

What will I be doing?

Working closely with Force Transformation Team colleagues, you will provide support across a wide range of project related activities in preparation for the implementation of new and innovative IT systems and wider organisational change.

You will assist with analysis to help colleagues to make effective and timely decisions relating to data, ensuring its accuracy prior to being loaded into the new systems. 

You will also work closely with the Testing Team and the Programme Learning and Development Manager to prepare, collate and circulate testing / training materials that will support the successful rollout and delivery of our new systems. 

You will also play an active role in supporting activities that are designed to ensure that our staff and different business areas are fully aware of and ready for the changes that will need to be made to working practices and processes as a result of bringing in new systems

What do I need?

Whilst it would be desirable for you to have experience of supporting / working on a project, this is by no means essential, as you will be working alongside / learning from experienced project professionals. The key skills / attributes for the role are:

the ability to manage your workload and be flexible enough to deal with changing priorities and / or timescales;
to have a positive ‘can do’ and helpful approach to your work;
to be able to identify issues that stop you from completing a task and, using your problem solving skills, try to identify solutions for each problem;
excellent communications skills, that will allow you to communicate effectively and efficiently with a wide range of people across the organisation;
Good IT skills and experience of using applications such as Microsoft Word, Excel, PowerPoint etc.

For further information please see the role profile Implementation Support Assistant.pdf

Vetting level: 

Recruitment Vetting (RV) 
Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed.  A job offer will be dependent upon vetting clearance, medical information and references. 

If you have any queries with regard to the application process please contact the Talent Acquisition Team by email at careers@northumbria.pnn.police.uk
 
All staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.

Vacancy Contact:  To discuss the position in more detail please contact Graham Potter, Change Project Manager by email at graham.potter.9703@northumbria.pnn.police.uk 

Northumbria Police fully supports a policy of equal opportunities and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Appointments are based on merit alone

Vacancy Type
Police Staff
Rank/Grade
Grade C
Location
Newcastle
Contract Type
Fixed Term
Hours
Full Time
Salary Range
£19,374 to £21,135
 
Location: Forth Banks Police Station, Central Newcastle (team are currently working from home)

This role is Fixed Term (18 months)

The role:

An exciting opportunity has arisen for 2 Implementation Support Assistants to join us at Northumbria Police, working on one of the biggest programmes of ICT change currently being undertaken in the North East.

At Northumbria Police, we are in the process of replacing our Police Operational System as we work towards delivering outstanding and innovative police services in the future.

We have had our old system for over 35 years and now we are embarking on an exciting journey, bringing in 2 new systems which will support the Force to deliver outstanding police services in the future.

We are looking for highly motivated individuals that are keen to be involved with / learn more about working on a large scale project to join us and support us on this journey. 

In return for your dedication and experience, we offer 23 days’ leave, excluding bank holidays, increasing to 28 days for 5 years+ service.  We support our people inside and out of work – offering a very competitive pension scheme, childcare vouchers, and discounts on shopping and eating out thanks to the Blue Light Card. And to take care of your physical and mental well-being, we’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service and access to gyms in some stations.  

What will I be doing?

Working closely with Force Transformation Team colleagues, you will provide support across a wide range of project related activities in preparation for the implementation of new and innovative IT systems and wider organisational change.

You will assist with analysis to help colleagues to make effective and timely decisions relating to data, ensuring its accuracy prior to being loaded into the new systems. 

You will also work closely with the Testing Team and the Programme Learning and Development Manager to prepare, collate and circulate testing / training materials that will support the successful rollout and delivery of our new systems. 

You will also play an active role in supporting activities that are designed to ensure that our staff and different business areas are fully aware of and ready for the changes that will need to be made to working practices and processes as a result of bringing in new systems

What do I need?

Whilst it would be desirable for you to have experience of supporting / working on a project, this is by no means essential, as you will be working alongside / learning from experienced project professionals. The key skills / attributes for the role are:

the ability to manage your workload and be flexible enough to deal with changing priorities and / or timescales;
to have a positive ‘can do’ and helpful approach to your work;
to be able to identify issues that stop you from completing a task and, using your problem solving skills, try to identify solutions for each problem;
excellent communications skills, that will allow you to communicate effectively and efficiently with a wide range of people across the organisation;
Good IT skills and experience of using applications such as Microsoft Word, Excel, PowerPoint etc.

For further information please see the role profile Implementation Support Assistant.pdf

Vetting level: 

Recruitment Vetting (RV) 
Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed.  A job offer will be dependent upon vetting clearance, medical information and references. 

If you have any queries with regard to the application process please contact the Talent Acquisition Team by email at careers@northumbria.pnn.police.uk
 
All staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.

Vacancy Contact:  To discuss the position in more detail please contact Graham Potter, Change Project Manager by email at graham.potter.9703@northumbria.pnn.police.uk 

Northumbria Police fully supports a policy of equal opportunities and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Appointments are based on merit alone