Contact Handler Part Time - JRN 20701/ 20702
 

The role

It’s our people that make TeamNP a truly exciting and inclusive place to work – a place where you can let your skills shine. Our teams are critical to our success, driven to deliver and always go the extra mile.

As a Contact Handler you play an instrumental role in our response to emergencies, helping the force reduce crime and increase confidence. You are the first point of contact for our community – and will be at the forefront of delivering an outstanding service, as well as coordinating police and emergency service response. 

 

Do you want to be the voice that can help in someone’s time of need? As the first point of call we rely on your ability to stay calm, focused, and professional in your response.

 

Sound interesting? Look and see how you can help us make a difference.

 

Role Information and how to apply

 

Our application form will help us understand how your current/prior work experience, education and life experience has prepared you for the role of a Contact Handler with #TeamNP. Make sure you do your research about what makes us tick here at Northumbria and the values and behaviours that contribute to making a successful Contact Handler.

 

For further information please view the Job Description

 

Please click on the link for Frequently asked questions, this will cover the role in more detail and give you handy tips to support completing your application form

 

Successful candidates will be expected to work a range of day and late shifts as per the part time shift pattern.

 

We currently have several part time opportunities consisting of 22- and 30-hour patterns

 

22.27 hours – Click to view shift pattern

£12,880, rising to £14,088 basic annually (equating to a potential £16,274 - £17.800 with shift and weekend allowances)

 

30.1 hours – Click to view shift pattern

£17,410 rising to £19,043 basic annually (equating to a potential £22,257 - £24,345 with shift and weekend allowances)

 

Please note shift allowances are subject to change based on hours/weekends worked, the amount stated is not definitive, however gives an idea of the potential uplift to your base salary.

 

These vacancies are for Contact Handler courses starting 2022. Training can take up to a maximum of 14 weeks full time and you must be available to attend the full training programme.

 

Why join #TeamNP?

 

In return for your dedication and experience, we offer up to 28 days’ leave pro rata, excluding bank holidays.  We support our people inside and out of work – offering a very competitive pension scheme, childcare vouchers, and discounts on shopping and eating out thanks to the Blue Light Card. And to take care of your physical and mental well-being, we’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service and access to gyms in some stations.

 

What will I be doing?

 

If you join TeamNP you will become part of the fast-paced, customer-focused Communications Centre, based at either Ponteland or South Shields.

 

As a Contact Handler you will perform one of the most demanding roles in the force and one which is key to inspiring confidence in the community.  Although challenging, this role can also be extremely rewarding.

 

You will gather information from callers by using your excellent communication skills, recording key messages whilst maintaining a professional manner.

You’ll need to be able to accurately input data into various police IT systems and gather information from force databases to support our frontline police officers.

Using your experience, training, and judgement you will assess vulnerability and provide a high quality of service, ensuring the needs of victims and customers are at the heart of what we do. 

 

Calls will include 999 emergency, 101 non-emergency, and any contact made via other means, such as email and digital.

 

What do I need?

• Excellent communication and listening skills.

• Outstanding interpersonal skills with the ability to build rapport quickly.

• A passion for problem-solving.

• The ability to assess and understand key information.

• Confidence to multitask, recording information accurately with attention to detail.

• IT competence across a range of applications.

 

It is important to know that you will be working in a dynamic environment dealing with a wide variety of situations daily and managing calls from people who may be distressed or vulnerable.  You must be able to work and make decisions under pressure, displaying high levels of emotional resilience to be able to deal with real time emergency situations.

 

For further information regarding the above post please contact Resource Manager 4379 Ross Henzell at Ross.Henzell.4379@northumbria.police.uk

               

Vetting Level Recruitment Vetting (RV); Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed.

 

A job offer will be dependent upon vetting clearance, medical information, and references.

 

All staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.

 

If you have any queries regarding the application process, please contact the Talent Acquisition Team by email at careers@northumbria.pnn.police.uk 

 

Northumbria Police are currently undertaking a role and reward project in respect of all police staff posts. For further information please contact the Talent Acquisition team.        

Northumbria Police fully supports a policy of equal opportunities and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Appointments are based on merit alone

 

Vacancy Type
Police Staff
Rank/Grade
Grade D
Location
Forcewide
Hours
Reduced Hours
Salary Range
£22,107 to £24,156
 

The role

It’s our people that make TeamNP a truly exciting and inclusive place to work – a place where you can let your skills shine. Our teams are critical to our success, driven to deliver and always go the extra mile.

As a Contact Handler you play an instrumental role in our response to emergencies, helping the force reduce crime and increase confidence. You are the first point of contact for our community – and will be at the forefront of delivering an outstanding service, as well as coordinating police and emergency service response. 

 

Do you want to be the voice that can help in someone’s time of need? As the first point of call we rely on your ability to stay calm, focused, and professional in your response.

 

Sound interesting? Look and see how you can help us make a difference.

 

Role Information and how to apply

 

Our application form will help us understand how your current/prior work experience, education and life experience has prepared you for the role of a Contact Handler with #TeamNP. Make sure you do your research about what makes us tick here at Northumbria and the values and behaviours that contribute to making a successful Contact Handler.

 

For further information please view the Job Description

 

Please click on the link for Frequently asked questions, this will cover the role in more detail and give you handy tips to support completing your application form

 

Successful candidates will be expected to work a range of day and late shifts as per the part time shift pattern.

 

We currently have several part time opportunities consisting of 22- and 30-hour patterns

 

22.27 hours – Click to view shift pattern

£12,880, rising to £14,088 basic annually (equating to a potential £16,274 - £17.800 with shift and weekend allowances)

 

30.1 hours – Click to view shift pattern

£17,410 rising to £19,043 basic annually (equating to a potential £22,257 - £24,345 with shift and weekend allowances)

 

Please note shift allowances are subject to change based on hours/weekends worked, the amount stated is not definitive, however gives an idea of the potential uplift to your base salary.

 

These vacancies are for Contact Handler courses starting 2022. Training can take up to a maximum of 14 weeks full time and you must be available to attend the full training programme.

 

Why join #TeamNP?

 

In return for your dedication and experience, we offer up to 28 days’ leave pro rata, excluding bank holidays.  We support our people inside and out of work – offering a very competitive pension scheme, childcare vouchers, and discounts on shopping and eating out thanks to the Blue Light Card. And to take care of your physical and mental well-being, we’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service and access to gyms in some stations.

 

What will I be doing?

 

If you join TeamNP you will become part of the fast-paced, customer-focused Communications Centre, based at either Ponteland or South Shields.

 

As a Contact Handler you will perform one of the most demanding roles in the force and one which is key to inspiring confidence in the community.  Although challenging, this role can also be extremely rewarding.

 

You will gather information from callers by using your excellent communication skills, recording key messages whilst maintaining a professional manner.

You’ll need to be able to accurately input data into various police IT systems and gather information from force databases to support our frontline police officers.

Using your experience, training, and judgement you will assess vulnerability and provide a high quality of service, ensuring the needs of victims and customers are at the heart of what we do. 

 

Calls will include 999 emergency, 101 non-emergency, and any contact made via other means, such as email and digital.

 

What do I need?

• Excellent communication and listening skills.

• Outstanding interpersonal skills with the ability to build rapport quickly.

• A passion for problem-solving.

• The ability to assess and understand key information.

• Confidence to multitask, recording information accurately with attention to detail.

• IT competence across a range of applications.

 

It is important to know that you will be working in a dynamic environment dealing with a wide variety of situations daily and managing calls from people who may be distressed or vulnerable.  You must be able to work and make decisions under pressure, displaying high levels of emotional resilience to be able to deal with real time emergency situations.

 

For further information regarding the above post please contact Resource Manager 4379 Ross Henzell at Ross.Henzell.4379@northumbria.police.uk

               

Vetting Level Recruitment Vetting (RV); Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed.

 

A job offer will be dependent upon vetting clearance, medical information, and references.

 

All staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.

 

If you have any queries regarding the application process, please contact the Talent Acquisition Team by email at careers@northumbria.pnn.police.uk 

 

Northumbria Police are currently undertaking a role and reward project in respect of all police staff posts. For further information please contact the Talent Acquisition team.        

Northumbria Police fully supports a policy of equal opportunities and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Appointments are based on merit alone