Location: Ponteland, including Home Working
The role:
Are you enthusiastic about delivering an outstanding End User Device service? Are you looking for your next challenge? Would you like to join a small team within #TeamNP, to take an active role in the build, maintenance and repair of End User Devices across the force’s mobile device estate?
You’ll take an active role in supporting police officers and police staff by providing them with the end user communication devices needed to support their role, resolving smartphone, radio and vehicle issues to keep them mobile . You’ll also be involved in ensuring that all assets are managed and recorded and you will provide advice and guidance in the use of equipment.
In return for your dedication and experience, we offer 23 days’ leave, excluding bank holidays, increasing to 28 days for 5 years+ service. We support our people inside and out of work – offering a very competitive pension scheme, childcare vouchers, and discounts on shopping and eating out thanks to the Blue Light Card. And to take care of your physical and mental well-being, we’ve invested in trained mental health first aiders on-site, an employee advice service and access to gyms in some stations.
What will I be doing?
As a member of a small team, you will be working with the support and mentoring of your colleagues to grow and maximise your skills on communication devices in support of both operational and back office staff.
You will be required to:-
• Configure, issue, repair and asset manage Communication Devices.
• Provide support to users and support staff at all levels.
• Demonstrate the use of Communication Devices, ensuring that users have an understanding of how they work.
• Review and recommend updates to live procedures, recommending any improvements to increase efficiency.
• Ensure that appropriate levels of stock are maintained to service user requests.
• Prioritise incidents and service requests daily ensuring maximum availability of devices.
• Liaise with third party suppliers ensuring that repairs are undertaken within the relevant service level agreement.
• Drive appropriate vehicles, transport equipment and materials to any Force location to support section activities.
• Update the ICT Service Management tool and associated knowledge base on repair of incidents or progress on service requests.
What do I need?
• A good level of computer literacy
• An ability to configure and diagnose faults on computer and communications equipment
• An ability to prioritise your own workload while meeting deadlines
• Excellent problem solving skills and a ‘can do’ attitude
• An ability to bridge the gap between technical and business language, ensuring that the user understands any requests made of them
• Good communication skills
• Full UK driving licence
Vetting: Recruitment vetting (RV)
You must have been resident in the UK for a period of 3 years prior to your application to be eligible. A job offer will be dependent upon vetting clearance, and references.
Northumbria Police are currently undertaking a role and reward project
in respect of all police staff posts. For further information please contact
the Talent Acquisition Team
If you have any queries with regard to the application process please contact the People Acquisition Team using the following email address careers@northumbria.pnn.police.uk
All
staff including those appointed on fixed term contracts must successfully
complete their probationary period before they are eligible to apply for a
Northumbria Police vacancy.
Vacancy Contact:
For further information regarding the above post, please contact Jennifer Murray, End User Service Manager by email at jennifer.murray@northumbria.police.uk.
Northumbria Police fully
supports a policy of equal opportunities and we welcome applications from
suitably qualified people from all sections of the community, regardless of
age, disability, gender reassignment, marriage and civil partnership, pregnancy
and maternity, race, religion or belief, sex and sexual orientation.
Appointments are based on merit alone