Applications and System Engineer - JRN 20752
 

The role:
Location: Base location as required within the Force area, including Home Working
Career Graded Role F to H (£26,244 to £36,369) plus on-call allowance

Are you an enthusiastic and experienced IT/Digital technical support professional looking for your next challenge? Would you like to support, manage and implement digital applications and services that support our #TeamNP colleagues to deliver an outstanding policing service?  

The ICT Department is looking for an Applications and System Engineer to join the Digital Application Services Team. This role plays a key part of our Service Delivery function, providing an outstanding level of 2nd line technical support and customer service to our officers, staff and volunteers. 

The successful candidate will join an existing team, proactively managing a large and diverse portfolio of commercial and police specific applications and systems (including Microsoft 365).

In return for your dedication and experience, we offer 23 days’ leave, excluding bank holidays, increasing to 28 days for 5 years+ service.  We support our people inside and out of work – offering a very competitive pension scheme, childcare vouchers, and discounts on shopping and eating out thanks to the Blue Light Card. And to take care of your physical and mental well-being, we’ve invested in trained mental health first aiders on-site, an employee advice service and access to gyms in some stations.  

What will I be doing?

You will provide outstanding customer service and 2nd line technical support to our #TeamNP colleagues, ensuring incidents and requests are managed effectively, in line with agreed Service Level Agreements (SLAs). 

You will actively build and maintain relationships with colleagues across the wider ICT Department, working as one team to resolve issues and restore service at the earliest possible opportunity. 

You will liaise with 3rd party suppliers and partners to ensure digital applications and systems remain fit for purpose, up to date, secure, reliable, and available; ultimately supporting our purpose, vision, and values. 

You will proactively manage your own workload, including your future work schedule, while maintaining an active focus on operational priorities and respond to meet the needs of the Force. 

You will produce and maintain quality support and technical documentation, including updating records within the Service Portfolio and Configuration Management Database. 

What do I need?

Educated to degree level (or equivalent relevant experience).
Experience working in a technical support role at 1st and 2nd line.
Experience supporting and administering Microsoft 365 collaboration tools, such as Office, SharePoint, Teams, Skype, Outlook, Sway, OneDrive, Power Apps, and Power Automate). 
A demonstrable passion for service management, alongside a “can do” attitude. 
Outstanding customer service skills.
Experience liaising with and managing suppliers. 
The ability to communicate technical matters, to technical and non-technical stakeholders, delivered verbally and in written form. 
Experience of using ITSM tooling in a technical support role. 
Experience supporting commercial and bespoke applications. 
Experience working with Microsoft Operating Systems (desktop and server), however experience with Linux would be beneficial. 

As Northumbria Police is a 24/7 x 365 organisation, there will be a requirement to participate in an out of hours callout rota.

For further information please see the role profile

Vetting: Recruitment vetting (RV)
You must have been resident in the UK for a period of 3 years prior to your application to be eligible.

A job offer will be dependent upon vetting clearance, and references.

If you have any queries with regard to the application process please contact the People Acquisition Team using the following email address careers@northumbria.pnn.police.uk

Vacancy Contact:
For further information regarding the above post, please contact James Crawford, Service Delivery Manager by email at james.crawford@northumbria.police.uk. 

Northumbria Police fully supports a policy of equal opportunities and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Appointments are based on merit alone.

Vacancy Type
Police Staff
Rank/Grade
Career Graded Post
Area Command/Department
ICT Department
Location
Forcewide
Hours
Full Time
Salary Range
N/A
 
The role:
Location: Base location as required within the Force area, including Home Working
Career Graded Role F to H (£26,244 to £36,369) plus on-call allowance

Are you an enthusiastic and experienced IT/Digital technical support professional looking for your next challenge? Would you like to support, manage and implement digital applications and services that support our #TeamNP colleagues to deliver an outstanding policing service?  

The ICT Department is looking for an Applications and System Engineer to join the Digital Application Services Team. This role plays a key part of our Service Delivery function, providing an outstanding level of 2nd line technical support and customer service to our officers, staff and volunteers. 

The successful candidate will join an existing team, proactively managing a large and diverse portfolio of commercial and police specific applications and systems (including Microsoft 365).

In return for your dedication and experience, we offer 23 days’ leave, excluding bank holidays, increasing to 28 days for 5 years+ service.  We support our people inside and out of work – offering a very competitive pension scheme, childcare vouchers, and discounts on shopping and eating out thanks to the Blue Light Card. And to take care of your physical and mental well-being, we’ve invested in trained mental health first aiders on-site, an employee advice service and access to gyms in some stations.  

What will I be doing?

You will provide outstanding customer service and 2nd line technical support to our #TeamNP colleagues, ensuring incidents and requests are managed effectively, in line with agreed Service Level Agreements (SLAs). 

You will actively build and maintain relationships with colleagues across the wider ICT Department, working as one team to resolve issues and restore service at the earliest possible opportunity. 

You will liaise with 3rd party suppliers and partners to ensure digital applications and systems remain fit for purpose, up to date, secure, reliable, and available; ultimately supporting our purpose, vision, and values. 

You will proactively manage your own workload, including your future work schedule, while maintaining an active focus on operational priorities and respond to meet the needs of the Force. 

You will produce and maintain quality support and technical documentation, including updating records within the Service Portfolio and Configuration Management Database. 

What do I need?

Educated to degree level (or equivalent relevant experience).
Experience working in a technical support role at 1st and 2nd line.
Experience supporting and administering Microsoft 365 collaboration tools, such as Office, SharePoint, Teams, Skype, Outlook, Sway, OneDrive, Power Apps, and Power Automate). 
A demonstrable passion for service management, alongside a “can do” attitude. 
Outstanding customer service skills.
Experience liaising with and managing suppliers. 
The ability to communicate technical matters, to technical and non-technical stakeholders, delivered verbally and in written form. 
Experience of using ITSM tooling in a technical support role. 
Experience supporting commercial and bespoke applications. 
Experience working with Microsoft Operating Systems (desktop and server), however experience with Linux would be beneficial. 

As Northumbria Police is a 24/7 x 365 organisation, there will be a requirement to participate in an out of hours callout rota.

For further information please see the role profile

Vetting: Recruitment vetting (RV)
You must have been resident in the UK for a period of 3 years prior to your application to be eligible.

A job offer will be dependent upon vetting clearance, and references.

If you have any queries with regard to the application process please contact the People Acquisition Team using the following email address careers@northumbria.pnn.police.uk

Vacancy Contact:
For further information regarding the above post, please contact James Crawford, Service Delivery Manager by email at james.crawford@northumbria.police.uk. 

Northumbria Police fully supports a policy of equal opportunities and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Appointments are based on merit alone.