Applications and System Engineer - JRN 20752
 

Salary: Career Graded Salary – Bands 7 – 9, £27,915 – 42,207 per annum (Increasing to £28,146 – £42,564 from September 2023 following a transitional pay award period) plus on-call allowance

Location: Agile, working from Forth Banks Police Station, Newcastle and Home Working

 

Ever wondered what it’s like working behind the scenes for one of the UK’s largest Police Forces? Here at Northumbria Police, we are extremely excited to be able to offer an amazing opportunity to come and join us, in our Digital Policing department.

 

The role:

We are looking for a dynamic and motivated Applications and System Engineers to join the Digital Application Services Team. This role plays a key part of our Service Delivery function, providing an outstanding level of 2nd line technical support and customer service to our officers, staff and volunteers.

 

The successful candidate will join an existing team, proactively managing a large and diverse portfolio of commercial and police specific applications and systems (including Microsoft 365).

 

What will I be doing?

You will provide outstanding customer service and 2nd line technical support to our #TeamNP colleagues, ensuring incidents and requests are managed effectively, in line with agreed Service Level Agreements (SLAs).

You will actively build and maintain relationships with colleagues across Digital Policing, working as one team to resolve issues and restore service at the earliest possible opportunity.

You will liaise with 3rd party suppliers and partners to ensure digital applications and systems remain fit for purpose, up to date, secure, reliable, and available; ultimately supporting our purpose, vision, and values.

You will proactively manage your own workload, including your future work schedule, while maintaining an active focus on operational priorities and respond to meet the needs of the Force.

You will produce and maintain quality support and technical documentation, including updating records within the Service Portfolio and Configuration Management Database.

 

What do I need?

  • Experience working in a technical support role at 1st and 2nd line.
  • Experience supporting and administering Microsoft 365 collaboration tools, such as Office, SharePoint, Teams, Skype, Outlook, Sway, OneDrive, Power Apps, and Power Automate).
  • Experience planning and managing your own workload.
  • A demonstrable passion for service management, alongside a “can do” attitude.
  • Experience liaising with and managing suppliers.
  • The ability to communicate technical matters, to technical and non-technical stakeholders, delivered verbally and in written form.
  • Experience supporting and implementing commercial off the shelf (CoTS) and bespoke applications.
  • Experience working with Microsoft Operating Systems (desktop and server), however experience with Linux would be beneficial.

As Northumbria Police is a 24/7 x 365 organisation, there may be a requirement to participate in an out of hours callout rota.

 

More information:

Vetting: Recruitment vetting (RV) – You must have been resident in the UK for a period of 3 years prior to your application to be eligible.

A job offer will be dependent upon vetting clearance, and references.

 

If you have any queries with regard to the application process please contact the People Acquisition Team using the following email address careers@northumbria.pnn.police.uk

 

Vacancy Contact:

For further information regarding the above post, please Gemma Taylor, Digital Application Services Manager by email at gemma.taylor@northumbria.police.uk.

 

Benefits:

  • 24 days’ leave, excluding bank holidays, increasing to 29 days for 5 years+ service
  • Enhanced Maternity, Shared Parental and Adoption leave
  • Flexi Time Scheme - allowing you to fit your working hours around your individual needs
  • Agile working – option to work from home, your team zone, and spaces across the force 
  • Fantastic market leading public sector pension scheme 
  • Corporate Travel schemes – local rail, bus services and metro
  • Access to Private Healthcare and Eye Test Vouchers
  • Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
  • Also, to take care of your physical and mental well-being, we’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service and access to gyms in some stations 
  • Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
  • Cycle to work scheme

Diversity, Equality, and Inclusion:

At Northumbria Police we are all different and that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced and how we think. We protect and serve everyone and therefore believe in including everyone. We welcome applications from suitably qualified people from all areas of the community as appointments are based solely on merit.

 

Important Information:

Northumbria Police are currently undertaking a role and reward project in respect of all police staff posts. Please note this is a newly published pay banding subject to consultation at Northumbria Police.

 

All staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.

 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

 

Vacancy Type
Police Staff
Rank/Grade
Career Graded Post
Area Command/Department
Digital Policing
Location
Forcewide
Hours
Full Time
Salary Range
N/A
Vacancy Description
 

Salary: Career Graded Salary – Bands 7 – 9, £27,915 – 42,207 per annum (Increasing to £28,146 – £42,564 from September 2023 following a transitional pay award period) plus on-call allowance

Location: Agile, working from Forth Banks Police Station, Newcastle and Home Working

 

Ever wondered what it’s like working behind the scenes for one of the UK’s largest Police Forces? Here at Northumbria Police, we are extremely excited to be able to offer an amazing opportunity to come and join us, in our Digital Policing department.

 

The role:

We are looking for a dynamic and motivated Applications and System Engineers to join the Digital Application Services Team. This role plays a key part of our Service Delivery function, providing an outstanding level of 2nd line technical support and customer service to our officers, staff and volunteers.

 

The successful candidate will join an existing team, proactively managing a large and diverse portfolio of commercial and police specific applications and systems (including Microsoft 365).

 

What will I be doing?

You will provide outstanding customer service and 2nd line technical support to our #TeamNP colleagues, ensuring incidents and requests are managed effectively, in line with agreed Service Level Agreements (SLAs).

You will actively build and maintain relationships with colleagues across Digital Policing, working as one team to resolve issues and restore service at the earliest possible opportunity.

You will liaise with 3rd party suppliers and partners to ensure digital applications and systems remain fit for purpose, up to date, secure, reliable, and available; ultimately supporting our purpose, vision, and values.

You will proactively manage your own workload, including your future work schedule, while maintaining an active focus on operational priorities and respond to meet the needs of the Force.

You will produce and maintain quality support and technical documentation, including updating records within the Service Portfolio and Configuration Management Database.

 

What do I need?

  • Experience working in a technical support role at 1st and 2nd line.
  • Experience supporting and administering Microsoft 365 collaboration tools, such as Office, SharePoint, Teams, Skype, Outlook, Sway, OneDrive, Power Apps, and Power Automate).
  • Experience planning and managing your own workload.
  • A demonstrable passion for service management, alongside a “can do” attitude.
  • Experience liaising with and managing suppliers.
  • The ability to communicate technical matters, to technical and non-technical stakeholders, delivered verbally and in written form.
  • Experience supporting and implementing commercial off the shelf (CoTS) and bespoke applications.
  • Experience working with Microsoft Operating Systems (desktop and server), however experience with Linux would be beneficial.

As Northumbria Police is a 24/7 x 365 organisation, there may be a requirement to participate in an out of hours callout rota.

 

More information:

Vetting: Recruitment vetting (RV) – You must have been resident in the UK for a period of 3 years prior to your application to be eligible.

A job offer will be dependent upon vetting clearance, and references.

 

If you have any queries with regard to the application process please contact the People Acquisition Team using the following email address careers@northumbria.pnn.police.uk

 

Vacancy Contact:

For further information regarding the above post, please Gemma Taylor, Digital Application Services Manager by email at gemma.taylor@northumbria.police.uk.

 

Benefits:

  • 24 days’ leave, excluding bank holidays, increasing to 29 days for 5 years+ service
  • Enhanced Maternity, Shared Parental and Adoption leave
  • Flexi Time Scheme - allowing you to fit your working hours around your individual needs
  • Agile working – option to work from home, your team zone, and spaces across the force 
  • Fantastic market leading public sector pension scheme 
  • Corporate Travel schemes – local rail, bus services and metro
  • Access to Private Healthcare and Eye Test Vouchers
  • Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
  • Also, to take care of your physical and mental well-being, we’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service and access to gyms in some stations 
  • Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
  • Cycle to work scheme

Diversity, Equality, and Inclusion:

At Northumbria Police we are all different and that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced and how we think. We protect and serve everyone and therefore believe in including everyone. We welcome applications from suitably qualified people from all areas of the community as appointments are based solely on merit.

 

Important Information:

Northumbria Police are currently undertaking a role and reward project in respect of all police staff posts. Please note this is a newly published pay banding subject to consultation at Northumbria Police.

 

All staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.

 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.