Victims First Coordinator
 

Grade and Salary: D progressing to E, £19,770 to £24,030

Location: Victims First, Cobalt Business Park, NE27 0QJ

Contract: Fixed Term, 6 and 12 Months (Full and Part-Time positions available)



The person



As a Victims First Coordinator you will be the first point of contact and your role will be to ensure victims are updated and supported throughout the process. You will assess the needs of individuals and tailor support packages which identify with the specific needs of each case.



You will build local knowledge of what services are available and we will look for you to proactively identify any gaps in service to inform future provision.



Your role will also be to work with the victim and offender to deliver effective Restorative Justice interventions where appropriate.



In order to keep the victim at the heart of this service it is essential that you:



• have a passion for delivering the highest standards of customer care and service

• take personal responsibility and show resilience when dealing with difficult circumstances

• have excellent communication skills, in particular, empathic listening

• demonstrate the ability to effectively engage with a range of individuals and groups in multi-agency environment

• can demonstrate initiative and innovative solutions to ensure victim satisfaction

• are confident in the use of systems to allow you to maintain accurate records in line with the victims hub framework



Please refer to the Role Definition for further information: Victims First Coordinator - Role Definition.pdf

Rank/Grade
Grade D
Location
North Tyneside
Contract Type
Fixed Term
Salary Range
No Salary Detailed
Vacancy Description
 

Grade and Salary: D progressing to E, £19,770 to £24,030

Location: Victims First, Cobalt Business Park, NE27 0QJ

Contract: Fixed Term, 6 and 12 Months (Full and Part-Time positions available)



The person



As a Victims First Coordinator you will be the first point of contact and your role will be to ensure victims are updated and supported throughout the process. You will assess the needs of individuals and tailor support packages which identify with the specific needs of each case.



You will build local knowledge of what services are available and we will look for you to proactively identify any gaps in service to inform future provision.



Your role will also be to work with the victim and offender to deliver effective Restorative Justice interventions where appropriate.



In order to keep the victim at the heart of this service it is essential that you:



• have a passion for delivering the highest standards of customer care and service

• take personal responsibility and show resilience when dealing with difficult circumstances

• have excellent communication skills, in particular, empathic listening

• demonstrate the ability to effectively engage with a range of individuals and groups in multi-agency environment

• can demonstrate initiative and innovative solutions to ensure victim satisfaction

• are confident in the use of systems to allow you to maintain accurate records in line with the victims hub framework



Please refer to the Role Definition for further information: Victims First Coordinator - Role Definition.pdf