Grade and Salary: D progressing to E, £19,770 to £24,030
Location: Victims First, Cobalt Business Park, NE27 0QJ
Contract: Fixed Term, 6 and 12 Months (Full and Part-Time positions available)
Victims First Coordinator you will be the first point of contact and your role
will be to ensure victims are updated and supported throughout the process. You
will assess the needs of individuals and tailor support packages which identify
with the specific needs of each case.
build local knowledge of what services are available and we will look for you to
proactively identify any gaps in service to inform future provision.
will also be to work with the victim and offender to deliver effective Restorative
Justice interventions where appropriate.
In order to
keep the victim at the heart of this service it is essential that you:
• have a
passion for delivering the highest standards of customer care and service
personal responsibility and show resilience when dealing with difficult circumstances
excellent communication skills, in particular, empathic listening
demonstrate the ability to effectively engage with a range of individuals and groups
in multi-agency environment
demonstrate initiative and innovative solutions to ensure victim satisfaction
confident in the use of systems to allow you to maintain accurate records in
line with the victims hub framework
Please refer to the Role Definition for further
information: Victims First Coordinator - Role Definition.pdf