Are you an enthusiastic and experienced IT/Digital, technical support professional, looking for your next challenge? Would you like to join a small, highly technical team within #TeamNP, to take an active role in the support, management and delivery of operating system and client management services, across the force’s data device and smartphone estate? 

You’ll take an active role in supporting police officers and police staff by resolving device configuration and device management issues. You’ll also be involved in setting and managing the security policy across these devices, ensuring that they are patched and updated to the latest operating system versions.

In return for your dedication and experience, we offer 23 days’ leave, excluding bank holidays, increasing to 28 days for 5 years+ service.  We support our people inside and out of work – offering a very competitive pension scheme, childcare vouchers, and discounts on shopping and eating out thanks to the Blue Light Card. And to take care of your physical and mental well-being, we’ve invested in trained mental health first aiders on-site, an employee advice service and access to gyms in some stations. 

As a member of a small, highly specialised team you will be working independently but with the support and mentoring of your colleagues to grow and maximise your endpoint management skills in the support of both operational and back office, officers and staff.

You will be using Configuration Manager and Intune, on a daily basis to:-

• Maintain endpoint security by keeping devices current with operating system updates and policy application.
• Provide second line support of Windows operating systems, deployments, and configuration management tools used by support staff
• Talking to support staff and users at all levels
• Resolving build and deployment issues
• Creating deployment packages using scripts where appropriate
• Monitoring desktop systems, trends, and the progress of enterprise deployments/patch status
• Producing documentation and knowledgebase articles
• Supporting the implementation of enhancements to the desktop user experience
• Active directory device administration

• Educated to degree level (or equivalent relevant experience).
• Experience working in a technical support role at 1^st and 2^nd line.
• Experience of using Microsoft Endpoint Management Configuration Manager (SCCM).
• Knowledge of application packaging for deployment, using scripts where appropriate.
• Windows 10 administration and configuration experience and experience of operating system patching
• Experience of using Mobile Device Management with Intune/Endpoint Manager would be desirable.
• Group policy administration experience would be desirable with a security first attitude.
• An interest in End user device management and the desire to provide an outstanding desktop user experience
• Excellent troubleshooting skills with an ability to spot trends
• A good researcher, being able to identify and help in the development of solutions to user and technical design problems