Location: Base location as required within the Force area, including Home Working
Salary Banding: Grade E-F £23,766 to £28,725 – whilst undertaking the apprenticeship.
Grade G-H £28,974 to £36,369 – on completion of the apprenticeship.
The Role:
Are you enthusiastic about the delivery and improvement of digital services? Are you looking for your next challenge? Would you like to join a growing Digital Policing team and support our #TeamNP colleagues to deliver an outstanding policing service?
The ICT Department is looking for a dynamic and driven ICT Change Coordinator to join the Service Delivery team. This apprenticeship role is ideally suited to someone who has a passion for service and continuous improvement, but importantly also has the desire to develop their skills and knowledge through a combination of formal training and on the job learning.
This development opportunity enables an enthusiastic, motivated, and driven individual to further their career, progressing to the full role of ICT Change Coordinator.
In return for your dedication and experience, we offer 23 days’ leave, excluding bank holidays, increasing to 28 days for 5 years+ service. We support our people inside and out of work – offering a very competitive pension scheme, childcare vouchers, and discounts on shopping and eating out thanks to the Blue Light Card. And to take care of your physical and mental well-being, we’ve invested in trained mental health first aiders on-site, an employee advice service and access to gyms in some stations.
What will I be doing?
You will use your passion and energy to coordinate tactical requests and allocated service improvement projects, including matrix managing resources to progress tasks in line with the agreed delivery dates.
You will use your insight and problem-solving skills to provide advice and guidance on allocated technical project matters to Digital Policing colleagues, 3rd party suppliers and customers.
You will proactively build and maintain relationships with colleagues across Digital Policing, working as one team to deliver an outstanding digital service.
You will use your communication skills to work with colleagues and 3rd party suppliers, to support the successful rollout and adoption of newly introduced services and technology.
You will also use your written and verbal skills to review and maintain Digital Policing policy, process, procedures and documentation; with the aim of ensuring they remain relevant and fit for purpose.
What do I need?
• Excellent problem solving skills, with a positive “can do” attitude with the drive and determination to learn, grow and develop your skills and knowledge.
• A demonstrable passion for customer service and improving services.
• Experience in planning, managing and prioritising your own workload.
• An understanding of ITIL Service Management practices and processes.
• Excellent written and verbal communication skills, with the ability to articulate technical issues to non-technical colleagues.
• Excellent stakeholder management skills.
• Experience of delivering solutions in a technical environment.
• A desire to continue your formal education.
• A desire to work with an allocated mentor to complete the required training and be able to take on the full role of ICT Change Coordinator.
Vetting level: Recruitment Vetting (RV)
Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information and references.
Northumbria Police are currently undertaking a role and reward project
in respect of all police staff posts. For further information please contact
the Talent Acquisition Team
If you have any queries with regard to the application process please contact the Talent Acquisition Team by email at careers@northumbria.pnn.police.uk
All staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.
Vacancy Contact:
To discuss the position in more detail please contact Alex Rowland, Service Improvement Manager by email at alex.rowland@northumbria.pnn.police.uk.
Northumbria Police fully supports a policy of equal opportunities and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Appointments are based on merit alone