Frequestly asked questions
Frequently Asked Questions
  • How can I apply for a vacancy?
    From the recruitment homepage you can search for a vacancy by selecting the role you wish to apply for from the drop down menu. Alternatively you can search existing vacancies by clicking on the search vacancies button on the homepage.
  • How can I keep up to date with new vacancies?
    You can register on line to receive regular vacancy alerts, as well as visiting the Northumbria Police Website -
  • How will I benefit from registering my details?
    By registering your details, you will be able to maintain and update your details quickly.

    You will also be able to:

    - Search and apply for jobs online
    - Receive new vacancies sent directly to you with Jobs-by-email
    - Add vacancies to your Jobs basket to apply for later
    - Receive reminders about closing dates for applications that you've not yet completed
    - Save your application form at any stage and complete it later
    - Store your last application online to save time filling in forms
    - Follow your job applications progress online
    - Keep track of your interview dates
  • I don’t have a computer at home or at work – is there anywhere else I can register and apply online?
    If you don't have internet access at home, ask a relative, friend or neighbour if you can use their computer for your job search. Please note, you will need to have an email account to use this recruitment system.

    Alternatively, if you do not have access to a computer, you can contact the Human Resources Department on 101 and as to speak to the HR Resourcing Unit.  You can also request for an Application Pack to be posted to your home address.

    Free email accounts can be set up through providers such as, and Just log onto their websites and follow the instructions.

    Setting up an email account with one of these web-based providers means you'll be able to access your email using any computer with internet access. To keep your personal details safe, always remember to logout from your account if you are using a shared computer.
  • I have forgotten my account password - what do I do?
    On the login page, click on the Login button and then click the ‘Forgot Password’ link. You will be asked to enter your email address and submit these details. You should then log onto your e-mail account to retrieve your password reminder.
  • Will the system log me out automatically?
    As you are completing your online application form, please bear in mind that our system has automatic time-outs built in. You will be logged out of the system after 60 minutes of inactivity (i.e. not clicking on links or 'save and exit' buttons on the sections of the application form) and you may lose information which has not been saved. Therefore, please save your information regularly by clicking 'save and exit'.

    We also recommend that you compose your answers to longer questions, (i.e. those with free text areas) off-line in a word document and then copy and paste your answers into the form. This ensures that you can spell check your text and that you have a backup version of your answers
  • Is there a limited time for filling in an application form online?
    As long as you complete and submit your application by the closing time on the closing date of the position there is no limit to how long you take to fill in your application. You can therefore take your time to complete the application form, save it and go back to finish it at your leisure.
    We also recommend that you compose your answers to longer questions, (i.e. those with free text areas) off-line in a word processing package and then copy and paste your answers into the form. This ensures that you can spell check your text and that you have a backup version of your answers.
  • How can I tell which questions within the application form are mandatory?
    Mandatory questions are marked with an asterisk (*).
  • Can I print off my application form to keep a copy for myself?
    Yes, you can print out a summary once you have fully completed any part (or all) of the application form.
  • How long will it take to process my application for a vacancy?
    After submitting your application you will receive an acknowledgement email. Your application will be considered following the closing date. The length of processing applications is dependent on the job you have applied for but this process will not exceed two weeks to be notified of the outcome.
  • How often are new vacancies advertised on the site?
    New vacancies can be advertised on the site on a weekly basis but please note there is no set weekly upload.. It is worth visiting the site regularly to make sure that you don’t miss out on any new vacancy opportunities. Alternatively, if you register your details you can receive specific vacancy alerts direct to your email.
  • How will you keep in touch with me?
    If you have applied online and have included your e-mail address and contact telephone numbers we will use one or both of these routes. If you have applied via another method then it will be dependent on the information you have provided.
  • How long will my details remain on record?
    In compliance with GDPR, your details will remain on record for 12 months from the time of your last application. After 12 months, if you have not applied for any subsequent roles, your account data and all associated information held within the system is anonymised and cannot be retrieved.
  • What other methods can I use to apply for a vacancy?
    Wherever possible, we would like applications to be made online. However, if you experience difficulty in using the online method, please contact The Human Resources Department on 101 and ask to speak to the HR Resourcing Unit or email
  • What should I submit with my application?
    Please follow the instructions detailed on the advert and application form for the job you wish to apply.
  • User IDs and passwords
    Your e-mail address will be your user ID and you will be asked to supply a password. It is important that you do not lose or forget these as you will need them to access your application form. To allow you as much flexibility as possible, you can revisit your form as many times as you need to before submitting it. It is not necessary to complete the application form in one visit. If, at any time, you want to change your password click on the ‘Settings’ option on your candidate portal.