Salary: Band 7, £31,548 - £34,329

Location: Agile, (Base at Forth Banks)

Hours/Contract: 37 hours, Permanent

Working for #TeamNP

Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in.

As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.

As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.

Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.

Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters. 

Learn about our full benefits package

The role

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Force Transformation Department as a System Administrator.

Join us in providing excellent configuration, support, and maintenance for our Records Management Systems and Gazetteer. You'll be proactive in identifying and solving problems, implementing system improvements and updates, and helping users make the most of these systems. Plus, you'll share your expertise with Force business users and representatives, ensuring everyone is up to speed.

What you’ll do

• Systems Administration Support: Provide support for software issues, including fault diagnosis, problem-solving, system testing, user access, and daily monitoring. Perform system health checks and manage upgrades.
• Technical Environment Management: Ensure all technical environments are up-to-date and synchronised.
• System Configuration and Development: Plan and undertake system configuration, support ongoing development, and contribute to Digital Policing programs.
• Data Accuracy and Integrity: Maintain data accuracy, resolve duplicate data issues, and manage relationships with internal and external stakeholders to share best practices.
• Training and Knowledge Sharing: Identify training needs, configure system features, maintain system knowledge, suggest improvements, support process mapping, and liaise with stakeholders to optimise system performance and share best practices.

Sound interesting? For further information, and to support your application, please view the job description.

What you’ll bring

• Experience and Skills: Proven experience in a service and project-managed environment, with strong organisational skills and familiarity with formal project management methodologies.
• Analytical and Problem-Solving Abilities: Excellent at evaluating information, explaining complex issues, and using logical, innovative thinking to solve problems.
• Initiative and Prioritisation: Capable of working independently, prioritising tasks to meet business needs, and using a structured approach to manage priorities.
• Communication and Relationship Building: Skilled at bridging technical and business language, developing good working relationships with various stakeholders, and effectively communicating with different audiences.
• Adaptability and Continuous Improvement: Self-motivated, able to work both individually and as part of a team, and confident in challenging requirements to identify more efficient ways of working.

We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.

Interested to learn more? For further information about the role please contact Louise Hall by email at louise.hall@northumbria.police.uk

What we offer

• 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
• NHS Fleet Solutions Car Lease Scheme
• Enhanced maternity, shared parental and adoption leave
• Flexi time - allowing you to fit your working hours around your individual needs
• Flexible working (we are happy to discuss options such as compressed hours)
• Agile working – option to work from home, your team zone, and spaces across the force
• Fantastic market-leading public sector pension scheme with up to 16% employer contribution
• Corporate travel schemes – local rail, bus services and metro discounts
• Access to private healthcare and eye test vouchers
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
• We’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support.
• Access to gyms in some stations
• Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
• Cycle to work scheme
• Opportunity to volunteer in local community

Just so you know

Our application form will help us understand how your work, education and life experience has prepared you for the role of a system administrator with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.

The recruitment process will consist of the initial application form followed by a face-to-face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.

We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview.

If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly. 

If your application is successful, we’ll ask you to complete a Management Vetting (MV)  form, therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed.  A job offer will be dependent upon vetting clearance, medical information, and references.

Terms of appointment

This is a permanent role subject to a six-month probationary period.

If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.