Salary: £23,958, rising to £26,280 basic annually (Plus you will be entitled shift and weekend allowance, making potential earnings £30,306 - £33,244) 

Location: Forcewide - Positions are available across the force area. Please note, we are unable to guarantee you a particular location.

Hours/Contract: Full time, 37 hours

 

 

Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in.

 

As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.

 

As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.

 

Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.

 

Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters. 

 

 

 

Here at Northumbria Police, we think our region is amazing. It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us as a Police Community Support Officer (PCSO).

 

Our PCSO apprenticeship programme is a chance to earn as you learn; we’ll equip you with the skills and confidence to engage with local communities, help to prevent crime and build valued relationships. You provide a visible and reassuring presence, being the eyes and ears of both the public and Northumbria Police. The community we serve is diverse and you could be working in either rural or urban communities.

 

As a PCSO, you will work within a Neighbourhood Policing Team to engage with local communities and partners, build positive relationships, identify community issues, and implement solutions to keep communities safe. You will handle incidents within your area, conduct initial investigations, and ensure scene preservation when necessary.

 

Providing quality service to victims and witnesses of crime and anti-social behaviour is key, including identifying vulnerable individuals and ensuring their safety. You will participate in briefings, operations, and other policing activities, attend court as needed, and exercise designated powers set by the Chief Constable.

 

Your role involves liaising with community partners to resolve issues, prevent crime, and provide advice. Being approachable and adaptable will help you build and maintain positive relationships, making you a respected figure in the community. When it comes to being a PCSO, you must be resourceful, diplomatic, motivated, and connected with the community. While you don’t have arrest powers, handcuffs, or batons, you will rely on your training, communication, and interpersonal skills to manage challenging situations.

 

You need to stand up for yourself and handle confrontations, but you’ll always have support from police officers and other staff. The camaraderie in this role is unique and invaluable, especially during tough times.

 

As we’re a 24/7 service, you’ll need to be flexible to work shifts - days, evenings and weekends.

 

Sound interesting? For further information, and to support your application, please view our PCSO application guide and the job description

 

 

We are inviting you to join us for one of our online information events. The session will include an overview of the role, what you can expect from the training and the opportunity for you to ask any questions you might have.

 

 

Online – Microsoft Teams

Thursday 12th September 18:00 – 19:30

Thursday 19th September 18:00 – 19:30

 

Once you have booked, further details and instructions will be sent at least 24 hours before.

 

 

• Excellent communication skills, both verbal and written.

• Strong customer focus, passionate and committed to helping others.

• Ability to effectively manage multiple priorities.

• Keen learner, motivated to complete the apprenticeship programme and any further development opportunities.

 

 

Level 2 qualifications in both English and Maths for example a GCSE or iGCSE at grade C (level 4) or above, Functional Skills Level 2, Key Skills Level 2 (Communication and / or Literacy) or Adult Numeracy / Literacy Plus

 

A minimum of ONE Level 3 (or higher) qualification for example 1 A-Level qualification

 

 

Relevant work experience that will support your progression into the PCSO role. We will review work experience in line with our core force values and the National Competency and Values framework.

 

We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

 

Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.

 

Interested to learn more? For further information about the role please contact us by email at JoinTeamNP@northumbria.police.uk  

 

 

• 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays.

• Enhanced maternity/ shared parental and adoption leave.

• Flexible working (we are happy to discuss options such as compressed hours).

• Fantastic market-leading public sector pension scheme with up to 16% employer contribution.

• Corporate travel schemes – local rail, bus services and metro discounts.

• Access to private healthcare and eye test vouchers.

• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets.

• We’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support.

• Access to gyms in some stations.

• Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel.

• Cycle to work scheme.

 

 

Our application form will help us understand how your work, education and life experience has prepared you for the role of a Police Community Support Officer with #TeamNP.

 

To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute. If you haven't already, we recommend viewing our PCSO application guide and visiting our website.

 

Our organisation has achieved the 42nd rank in the Top 100 Apprenticeship Employers for 2024 and we are the highest-ranked police force in the UK - To learn more about an apprenticeship at Northumbria Police, please click here

 

If you have any questions, please contact the Talent Acquisition Team on JoinTeamNP@northumbria.police.uk

 

The recruitment process will consist of the initial application form, national sift and skill scan form followed by an interview in Autumn 2024.

 

Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.

 

We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview.

 

If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via JoinTeamNP@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly. 

 

If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed.  A job offer will be dependent upon vetting clearance and medical information.

 

 

This is a permanent role subject to a 24-month commitment to post where you will be unable to apply for any other post advertised internally or externally with Northumbria Police. Due to the length of the mandatory training course, your probation period for this role will be 15 months.

 

Continued employment is dependent upon completing the training course without taking annual leave in this 13-week period. Failure at this stage will lead to the termination of your employment.