Working for #TeamNP 

 

Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in.  

 

As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.  

 

As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.  

 

Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.  

 

Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.   

 

Learn about our full benefits package. 

 

The role 

 

At Northumbria Police, we believe our region is truly amazing! It takes a diverse team of people with various skills and backgrounds to serve our community effectively. Do you have what it takes to help us make a difference? If so, this could be the perfect opportunity for you to join our Communications Department as a Contact and Service Lead.

Are you ready to lead an exceptional team and make a significant impact? We are seeking a dynamic leader to oversee our direct and digital contact handlers, as well as our front office operations. Your role will be crucial in ensuring the smooth operation and delivery of outstanding customer service across the breadth of the available contact channels.

You will support our operational teams to deliver all services in alignment with our department’s business plan and performance requirements. By investing in development and support, you will enable the Communications Centre to achieve excellence. Additionally, you will be responsible for implementing and managing operational packages to ensure compliance with European Electronic Communications Code (EECC) legislation.

 

 

 

Sound interesting? For further information, and to support your application, please view the job description. 

 

 

The above elements are key to the role, but we are also interested in you as a person, with a range of skills and experience, with a vision as to how the role can and will be developed in the future. 

 

We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.  

 

Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone. 

 

Interested to learn more? For further information about the role please contact Supt 7086 Neil Armsworth by email at neil.armsworth@northumbria.police.uk 

 

 

 

 

 

Our application form will help us understand how your work, education and life experience has prepared you for the role of a Contact and Service Lead with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.  

Internal candidates are encouraged to join one of our online familiarisation sessions which are likely to take place – 11th & 13th March. To register your interest in joining a session please email Eleanor Eccleston at eleanor.eccleston@northumbria.police.uk.

The recruitment process will consist of the initial application form followed by a stakeholder panel, presentation and formal interview. Internal applicants must have a fully updated P&DR. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert. It is likely that interviews will take place w/c 7th April.

 

We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview. 

 

If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.   

 

If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV)/ form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed.  A job offer will be dependent upon vetting clearance, medical information, and references. 

  

 

This is a permanent term role subject to a six-month probationary period.

 

If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally. 

  

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.