Ever wondered what it’s like working behind the scenes for one of the UK’s largest Police Forces? Here at Northumbria Police, we are extremely excited to be able to offer an amazing opportunity to come and join us, in our Digital Policing team. Playing a key role in maintaining and improving the quality of policing services is technology. Information and communication systems are deployed and in use across the Force to help ensure that accurate and reliable information is made available to those who need it, when they need it and where they need it.
Agile working patterns apply to this position where working arrangements will be available as agreed with the vacancy manager and in line with the requirements of the role.
What do I need?
• A good level of computer literacy
• An ability to configure and diagnose faults on computer and communications equipment
• An ability to prioritise your own workload while meeting deadlines
• Excellent problem solving skills and a ‘can do’ attitude
• An ability to bridge the gap between technical and business language, ensuring that the user understands any requests made of them
• Good communication skills
• Full UK driving licence
The Role:
Are you enthusiastic about delivering an outstanding End User Device service? Are you looking for your next challenge? Would you like to join a small team within #TeamNP, to take an active role in the build, maintenance and repair of End User Devices across the force’s mobile device estate?
You’ll take an active role in supporting police officers and police staff by providing them with the end user communication devices needed to support their role, resolving smartphone, radio and vehicle issues to keep them mobile . You’ll also be involved in ensuring that all assets are managed and recorded and you will provide advice and guidance in the use of equipment.
What will I be doing?
As a member of a small team, you will be working with the support and mentoring of your colleagues to grow and maximise your skills on communication devices in support of both operational and back office staff.
You will be required to:
• Configure, issue, repair and asset manage Communication Devices.
• Provide support to users and support staff at all levels.
• Demonstrate the use of Communication Devices, ensuring that users have an understanding of how they work.
• Review and recommend updates to live procedures, recommending any improvements to increase efficiency.
• Ensure that appropriate levels of stock are maintained to service user requests.
• Prioritise incidents and service requests daily ensuring maximum availability of devices.
• Liaise with third party suppliers ensuring that repairs are undertaken within the relevant service level agreement.
• Drive appropriate vehicles, transport equipment and materials to any Force location to support section activities.
• Update the ICT Service Management tool and associated knowledge base on repair of incidents or progress on service requests.
For further information please see the role profile
here
Vacancy Contact
Interested to learn more? To discuss the position in more detail please contact Amy Gouldson Communications Tech Supervisor by email at amy.gouldson@northumbria.police.uk
Terms and Conditions
Vetting Level - Recruitment Vetting (RV)
Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information and references.
Benefits
In return for your dedication and experience, we offer 24 days’ leave, excluding bank holidays, increasing to 29 days for 5 years+ service. We support our people inside and out of work – offering a very competitive pension scheme, childcare vouchers, and discounts on shopping and eating out thanks to the Blue Light Card. Also, to take care of your physical and mental well-being, we’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service and access to gyms in some stations.
Diversity, Equality and Inclusion
At Northumbria Police we are all different and that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced and how we think. We protect and serve everyone and therefore believe in including everyone. We welcome applications from suitably qualified people from all areas of the community as appointments are based solely on merit.
Important Information
Northumbria Police are currently undertaking a role and reward project in respect of all police staff posts.
All staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.