Business Engagement Manager - JRN 20772
 

The role:
Base Location as required within the Force area including Home Working

Northumbria Police is entering an exciting new era of change in which the bedrock services of Information, Communication and Technology will be strengthened and extended to include a much more granular and tailored digital approach to supporting Policing across Northumbria.

The Business Engagement Manager will build, lead and manage a new team of Technology Partners and Business Analysts whose primary focus will safeguard that the services and technology solutions being provided by Digital Policing are fit for purpose, and built to enable agile, responsive services across the Force.

With a keen focus on customer services, the engagement team will represent the Force in IT meetings ensuring that the level of service is maintained, issues flagged and owned, and any new requirements are understood, nurtured and acted upon. 
The engagement function will ensure that ICT delivers a professional quality service that is regarded by Police Officers and Police Staff as reducing bureaucracy and making it simpler to work with ICT Digital Policing. 

The successful candidate will build Relationships across the force and provide technology & strategic input into business initiatives as well as collaborate closely with local and national partners and communities, seeking opportunities for sharing ideas, technology, solutions and information in line with the Force strategy. 

They will be accountable for Business Change, build effective processes to capture new requirements, build business cases and support the initial high level design.

They will also create and maintain the alignment between ICT and the Force, validating that all ICT services and systems meet or exceed their agreed service and performance levels to enable agile, responsive policing services within Northumbria and partner agencies

In return for your dedication and experience, we offer 23 days’ leave, excluding bank holidays, increasing to 28 days for 5 years+ service.  We support our people inside and out of work – offering a very competitive pension scheme, childcare vouchers, and discounts on shopping and eating out thanks to the Blue Light Card. And to take care of your physical and mental well-being, we’ve invested in trained mental health first aiders on-site, an employee advice service and access to gyms in some stations. 
We also offer flexible working both from an agile approach to work location through to flexing how you want to work your contracted hours to accommodate both successful service delivery and a healthy, balanced home life.
  
What will I be doing?

In the short to medium term, the Business Engagement Manager will have the great opportunity to put their own stamp on this new function. Establishing from scratch the working practices, process and objectives and shaping and recruiting the team. The role reports directly into the CIO and is part of the core leadership team for Digital Policing within Northumbria Police 
In the longer term the Business Engagement Manager role has 5 main responsibilities 

1. To manage the welfare and personal development of the Business Analysts and Technology Partner team. 
2. To improve alignment between ICT and the Force, ensuring that the services provided support the force’s required capabilities 
3. To identify service failures where the day to day ICT customer services are ineffective and are not satisfying business demand 
4. To provide tailored support for senior policing leaders and stakeholders to enable more granular services and collaboration between the business and ICT
5. To influence, speed up and gain maximum value out of new change initiatives and to nurture and exploit new ideas from the business.

What do I need?

A more detailed overview of the essential and desirable criteria for the post is available in the associated job description. 
The successful candidate will have experience of building and leading customer facing teams. They will maintain a positive, can do attitude, be a good problem solver and will be prepared to think differently and inclusively. They will be confident to challenge and influence when needed, but equally be prepared to listen and influence, at all times seeking to command the respect of their colleagues in both Digital Policing and the Force. 

Once the team is established, the post holder will be expected to introduce processes and procedures to continually improve the engagement services being provided. Defining and measuring key performance indicators and establishing quality levels across the team.

As part of the Digital Policing leadership team, the Engagement Manager will provide direction, understanding and priority on the Force Transformation programmes, directly influencing and challenging the IT strategy and multi-year technology plans     

For further information please see the role profile

Vetting level: Recruitment Vetting (RV) 
Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed.  A job offer will be dependent upon vetting clearance, medical information and references. 
 
If you have any queries with regard to the application process please contact the Talent Acquisition Team by email at careers@northumbria.pnn.police.uk
 
All staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.

Vacancy Contact:
To discuss the position in more detail please contact David Sadler, Chief Information Officer by email at david.sadler.9374@northumbria.pnn.police.uk . 

Northumbria Police fully supports a policy of equal opportunities and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Appointments are based on merit alone

Vacancy Type
Police Staff
Rank/Grade
Grade K
Area Command/Department
ICT Department
Location
Forcewide
Hours
Full Time
Salary Range
£45,903 to £50,250
 
The role:
Base Location as required within the Force area including Home Working

Northumbria Police is entering an exciting new era of change in which the bedrock services of Information, Communication and Technology will be strengthened and extended to include a much more granular and tailored digital approach to supporting Policing across Northumbria.

The Business Engagement Manager will build, lead and manage a new team of Technology Partners and Business Analysts whose primary focus will safeguard that the services and technology solutions being provided by Digital Policing are fit for purpose, and built to enable agile, responsive services across the Force.

With a keen focus on customer services, the engagement team will represent the Force in IT meetings ensuring that the level of service is maintained, issues flagged and owned, and any new requirements are understood, nurtured and acted upon. 
The engagement function will ensure that ICT delivers a professional quality service that is regarded by Police Officers and Police Staff as reducing bureaucracy and making it simpler to work with ICT Digital Policing. 

The successful candidate will build Relationships across the force and provide technology & strategic input into business initiatives as well as collaborate closely with local and national partners and communities, seeking opportunities for sharing ideas, technology, solutions and information in line with the Force strategy. 

They will be accountable for Business Change, build effective processes to capture new requirements, build business cases and support the initial high level design.

They will also create and maintain the alignment between ICT and the Force, validating that all ICT services and systems meet or exceed their agreed service and performance levels to enable agile, responsive policing services within Northumbria and partner agencies

In return for your dedication and experience, we offer 23 days’ leave, excluding bank holidays, increasing to 28 days for 5 years+ service.  We support our people inside and out of work – offering a very competitive pension scheme, childcare vouchers, and discounts on shopping and eating out thanks to the Blue Light Card. And to take care of your physical and mental well-being, we’ve invested in trained mental health first aiders on-site, an employee advice service and access to gyms in some stations. 
We also offer flexible working both from an agile approach to work location through to flexing how you want to work your contracted hours to accommodate both successful service delivery and a healthy, balanced home life.
  
What will I be doing?

In the short to medium term, the Business Engagement Manager will have the great opportunity to put their own stamp on this new function. Establishing from scratch the working practices, process and objectives and shaping and recruiting the team. The role reports directly into the CIO and is part of the core leadership team for Digital Policing within Northumbria Police 
In the longer term the Business Engagement Manager role has 5 main responsibilities 

1. To manage the welfare and personal development of the Business Analysts and Technology Partner team. 
2. To improve alignment between ICT and the Force, ensuring that the services provided support the force’s required capabilities 
3. To identify service failures where the day to day ICT customer services are ineffective and are not satisfying business demand 
4. To provide tailored support for senior policing leaders and stakeholders to enable more granular services and collaboration between the business and ICT
5. To influence, speed up and gain maximum value out of new change initiatives and to nurture and exploit new ideas from the business.

What do I need?

A more detailed overview of the essential and desirable criteria for the post is available in the associated job description. 
The successful candidate will have experience of building and leading customer facing teams. They will maintain a positive, can do attitude, be a good problem solver and will be prepared to think differently and inclusively. They will be confident to challenge and influence when needed, but equally be prepared to listen and influence, at all times seeking to command the respect of their colleagues in both Digital Policing and the Force. 

Once the team is established, the post holder will be expected to introduce processes and procedures to continually improve the engagement services being provided. Defining and measuring key performance indicators and establishing quality levels across the team.

As part of the Digital Policing leadership team, the Engagement Manager will provide direction, understanding and priority on the Force Transformation programmes, directly influencing and challenging the IT strategy and multi-year technology plans     

For further information please see the role profile

Vetting level: Recruitment Vetting (RV) 
Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed.  A job offer will be dependent upon vetting clearance, medical information and references. 
 
If you have any queries with regard to the application process please contact the Talent Acquisition Team by email at careers@northumbria.pnn.police.uk
 
All staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.

Vacancy Contact:
To discuss the position in more detail please contact David Sadler, Chief Information Officer by email at david.sadler.9374@northumbria.pnn.police.uk . 

Northumbria Police fully supports a policy of equal opportunities and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Appointments are based on merit alone