***This is a career graded position: Grade I (£37,134) to Grade J (£44,928)***
Ever wondered what it’s like working behind the scenes for one of the UK’s largest Police Forces? Here at Northumbria Police, we are extremely excited to be able to offer an amazing opportunity to come and join us, in our Digital Policing team. Playing a key role in maintaining and improving the quality of policing services is technology. Information and communication systems are deployed and in use across the Force to help ensure that accurate and reliable information is made available to those who need it, when they need it and where they need it.
Agile working patterns apply to this position where informal agile working arrangements will be available as agreed with the vacancy manager and in line with the requirements of the role.
What do I need?
- Vast experience of operating as a change agent within a customer facing team
- Possess credibility and be innovative, self-reliance and passionate about customer service
- Capable of being politically astute but strong and challenging when required
- Experience in operating to a high standard, working to KPIs set by the Business Engagement Manager
- Ability to command respect from internal and external stakeholders across Digital Policing and the Force
The Role:
With a keen focus on customer services, the Technology Partners represent the Force in operational Digital Policing meetings and proactively monitor the IT service to assure that the service levels are maintained, issues flagged and owned, and any new requirements are understood, nurtured and acted upon.
In the short term, Technology Partners focus on understanding and building relationships with key stakeholders across the force. Mapping key services, identifying areas for improvement, new planned projects, and note any risks and issues. The role reports directly into the Business Engagement Manager who will provide oversight and process support.
In the medium to long term, Technology Partners act as internal consultants. The role will influence the prioritisation process, ensure accurate business cases are developed, continue to provide oversight and progress reports across their discrete project portfolio to ensure delivery of projects on time and within budget, to agreed specifications.
As Technology Partners there are four main responsibilities:
- To improve alignment between Digital Policing and the Force, ensuring that the services provided support the Force’s required capabilities
- To identify service failures where the day-to-day Digital Policing customer services are ineffective and are not satisfying business demand
- To provide tailored support for senior policing leaders and stakeholders to enable more granular services and collaboration between the business and Digital Policing
- To influence, speed up and gain maximum value out of new change initiatives and to nurture and exploit new ideas from the business.
What will I be doing?
The successful candidate will be building relationships across the force, collaborating closely with local and national partners and communities, seeking opportunities for sharing ideas, technology, solutions and information in line with the Force strategy.
You will be seen as a catalyst for business change working alongside the business analyst to build effective business cases and directly supporting the capture and recording of business requirements and expected outcomes.
The Technology Partner will create and maintain the alignment between Digital Policing and a discrete allocated area of the Force. Providing oversight and assurance that the Digital Policing services and solutions are adding value, performing to the required level, and are built and aligned to the overarching Force strategy across Northumbria and Partner agencies.
In summary this new function will simplify how Digital Policing can make it easier for the Force to involve and work with Digital Policing to ensure that the services and technology solutions being provided by Digital Policing are fit for purpose, and are built to enable agile, responsive services across the Force.
For further information please see the role profile
Vacancy Contact
Interested to learn more? To discuss the position in more detail please contact Kirsty Wilson, Business Engagement Manager by email at kirsty.wilson@northumbria.police.uk
Terms and Conditions
Vetting Level - Recruitment Vetting (RV)
Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information and references.
Benefits
In return for your dedication and experience, we offer 23 days’ leave, excluding bank holidays, increasing to 28 days for 5 years+ service. We support our people inside and out of work – offering a very competitive pension scheme, childcare vouchers, and discounts on shopping and eating out thanks to the Blue Light Card. Also, to take care of your physical and mental well-being, we’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service and access to gyms in some stations.
Diversity, Equality and Inclusion
At Northumbria Police we are all different and that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced and how we think. We protect and serve everyone and therefore believe in including everyone. We welcome applications from suitably qualified people from all areas of the community as appointments are based solely on merit.
Important Information
Northumbria Police are currently undertaking a role and reward project in respect of all police staff posts.
All staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.