Customer Service Specialist - 20424
 

Grade and Salary: B/C, up to £19,521 (career graded post) plus shift allowance
Location: Ponteland, Northumberland
JRN:  20424

As a Customer Service Specialist in our newly created Customer Service Centre you might be the first person our customer speaks to and your engagement with them will define the service they receive. You will be the person that makes the difference by being:

·         Passionate about delivering an outstanding customer service.

·         Committed to getting things right for our customer.

·         Dedicated to providing an effective, professional and ethical service to everyone who contacts us.

The creation of our dedicated Customer Service Centre is one of the ways we will continue to provide a professional service to customers who contact us by resolving all queries at first contact. As part of the team, you will possess an in-depth knowledge of a number of processes and will use your judgement to apply the correct approach to resolve them.

 

About the role:

·         Career graded post up to £19, 521 with shift allowance.

·         Shift working Monday to Sunday, 8am to Midnight.

·         Based at Northern Communications Centre, Ponteland.

·         An exciting new team where Customer Service is always outstanding.

·         Training and investment to develop your skills and knowledge as a Specialist.

·         Apprenticeship opportunities.

·         Flexible and exciting career pathways in Customer Service.

 

Be part of our team

 

To join our new team, we are looking for enthusiastic people who can set the standard for delivering outstanding customer service. If you are customer focused, have the ability to engage with people from all backgrounds, and are committed to resolving queries creatively with good judgment then you will love this role. 

 

You might have language skills, have previously worked in customer support or a contact centre; whatever your background if you are passionate about delivering an excellent customer experience then we will invest in you further, allowing you to develop your skills and thrive in a supportive team environment.

 

To find out more about what it feels like to be part of #Team NP visit our careers site here and find out what our staff and officers have to say.

For more information on the role please see the role definition: Customer Service Specialist RD.pdf


Vetting level:
  Recruitment Vetting (RV) Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. 


A job offer will be dependent upon vetting clearance, medical information and references. 


Vacancy Contact:

For further information regarding this position please contact: Rachael Walters, Communications Team Leader on 07590013383.

If this position is not for you, but you would be interested in temporary police staff opportunities across the force area, you can register you interest here.

FAO Internal staff only: This vacancy has been advertised to all staff including those with priority status and therefore applications will be considered in the order outlined in the Redeployment Procedure.

Northumbria Police fully supports a policy of equal opportunities and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

Vacancy Type
Police Staff
Rank/Grade
Grade C
Location
Northumberland
Hours
Full Time
 

Grade and Salary: B/C, up to £19,521 (career graded post) plus shift allowance
Location: Ponteland, Northumberland
JRN:  20424

As a Customer Service Specialist in our newly created Customer Service Centre you might be the first person our customer speaks to and your engagement with them will define the service they receive. You will be the person that makes the difference by being:

·         Passionate about delivering an outstanding customer service.

·         Committed to getting things right for our customer.

·         Dedicated to providing an effective, professional and ethical service to everyone who contacts us.

The creation of our dedicated Customer Service Centre is one of the ways we will continue to provide a professional service to customers who contact us by resolving all queries at first contact. As part of the team, you will possess an in-depth knowledge of a number of processes and will use your judgement to apply the correct approach to resolve them.

 

About the role:

·         Career graded post up to £19, 521 with shift allowance.

·         Shift working Monday to Sunday, 8am to Midnight.

·         Based at Northern Communications Centre, Ponteland.

·         An exciting new team where Customer Service is always outstanding.

·         Training and investment to develop your skills and knowledge as a Specialist.

·         Apprenticeship opportunities.

·         Flexible and exciting career pathways in Customer Service.

 

Be part of our team

 

To join our new team, we are looking for enthusiastic people who can set the standard for delivering outstanding customer service. If you are customer focused, have the ability to engage with people from all backgrounds, and are committed to resolving queries creatively with good judgment then you will love this role. 

 

You might have language skills, have previously worked in customer support or a contact centre; whatever your background if you are passionate about delivering an excellent customer experience then we will invest in you further, allowing you to develop your skills and thrive in a supportive team environment.

 

To find out more about what it feels like to be part of #Team NP visit our careers site here and find out what our staff and officers have to say.

For more information on the role please see the role definition: Customer Service Specialist RD.pdf


Vetting level:
  Recruitment Vetting (RV) Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. 


A job offer will be dependent upon vetting clearance, medical information and references. 


Vacancy Contact:

For further information regarding this position please contact: Rachael Walters, Communications Team Leader on 07590013383.

If this position is not for you, but you would be interested in temporary police staff opportunities across the force area, you can register you interest here.

FAO Internal staff only: This vacancy has been advertised to all staff including those with priority status and therefore applications will be considered in the order outlined in the Redeployment Procedure.

Northumbria Police fully supports a policy of equal opportunities and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.